Refund & Cancellation Policy

Last updated: 8 May 2026 · Effective: 8 May 2026

The short version: Cancel your subscription anytime — your account stays active until the end of the paid period. We offer a 7-day satisfaction refund on first paid subscription. Custom services are non-refundable once delivery starts. We don't pro-rate mid-month refunds, but we never auto-renew without notice.

1. Who This Policy Applies To

This Refund & Cancellation Policy ("Policy") applies to all users of ShopBill Pro who pay TradeCrest Technologies Private Limited (CIN: U62099UP2026PTC247501) for a subscription, add-on, or custom service.

2. Subscription Plans

2.1 Free Plan

The Free plan is permanently free. No charges. No refund applicable.

2.2 Paid Plans (Pro ₹99/month, Business ₹499/month)

You may cancel at any time from Settings → Subscription. Cancellation takes effect at the end of the current paid period — no further charges.
No mid-period refund. If you cancel mid-month, you keep access until the period ends, but the current month's charge is not refunded.
Yearly subscriptions are non-refundable after 7 days. After 7 days, no pro-rated refund is given.

2.3 7-Day First-Subscription Satisfaction Refund

For your first paid subscription only, you can request a full refund within 7 calendar days of payment if you are not satisfied — for any reason. Email billing@shopbillpro.in from your registered email with your transaction ID. We process refunds within 7 working days back to the original payment method via Razorpay. After this 7-day window, refunds are governed by the rest of this Policy.

2.4 Beta Users

Users who joined during the public beta period received the full feature set free for 60 days. No payment, no refund applicable.

3. Add-Ons & Custom Services

ShopBill Pro offers paid human services on top of the platform — for example, custom website builds (₹2,999), custom logo design (₹999), and priority support packages.

Before work begins: 100% refund if you cancel before our team starts the work.
After work begins: No refund, but we will deliver what was agreed.
If we fail to deliver within the agreed timeline despite reasonable cooperation from you, you are entitled to a full refund.

4. Failed or Duplicate Payments

If you are charged twice for the same subscription period due to a Razorpay issue, contact billing@shopbillpro.in with both transaction IDs. We refund the duplicate within 5 working days.

If your payment fails but the amount is debited from your account, contact us with the transaction ID. We will reconcile with Razorpay and either activate your subscription or refund the amount within 7 working days.

5. Termination by Us

If we suspend or terminate your account because you breached our Terms of Service, you are not entitled to a refund.

If we discontinue ShopBill Pro entirely, we will give you at least 60 days notice and refund the unused portion of any prepaid subscription on a pro-rata basis.

6. Goods & Services Tax (GST)

All prices include applicable GST. Refunds include the proportional GST amount. GST invoices for paid subscriptions are available via Settings → Billing → Download Invoice.

7. How to Request a Refund

Email billing@shopbillpro.in from the email registered to your account, with:

Your shop name and registered email
Razorpay transaction ID (visible in the payment confirmation email)
Reason for refund request (helps us improve)

We acknowledge within 24 hours and process eligible refunds within 7 working days. The refund appears in your account 5–10 working days later, depending on your bank/UPI app.

8. Disputes

If you disagree with our refund decision, write to legal@shopbillpro.in. If still unresolved, the dispute is governed by our Terms of Service, with the courts at Gorakhpur, Uttar Pradesh having exclusive jurisdiction.

9. Contact

Refunds & Billing: billing@shopbillpro.in
Legal escalations: legal@shopbillpro.in
Postal Address: TradeCrest Technologies Pvt. Ltd., 529, Harsewakpur No 2, Harsewakpur, Jangle Dhushar, Sadar, Gorakhpur – 273014, Uttar Pradesh, India